Last updated: 9 October 2026

At MR Arts, every piece of Sheesham wood furniture is handcrafted and carefully inspected before dispatch. This policy explains what happens if your order arrives damaged, defective or different from what you ordered.

1. Damage or defect on delivery

Please check your furniture at the time of delivery, in front of our delivery partner where possible.
Report any transit damage, manufacturing defect or wrong item within 7 days of delivery on WhatsApp/phone +91 96020 75070, +91 86962 22288, +91 70232 30999 or email mrarts.amz@gmail.com, with your order number and clear photos/video.
After verification, we will repair, replace the damaged part, or replace the product at no extra cost.

2. Returns

You can request a return for any issue within 7 days of delivery. Please contact us with your order number and photos before sending anything back.
Customised or made-to-order products (custom size, finish or fabric) cannot be returned unless defective.
Natural variations in wood grain, knots and colour are a feature of solid Sheesham wood and are not treated as defects.

3. Order cancellation

You can cancel a prepaid order free of charge within 24 hours of placing it, before it is dispatched.
Once an order is dispatched, or production of a custom order has started, it cannot be cancelled.

4. Refunds

All orders on mrarts.in are prepaid via Razorpay (UPI, cards, net banking).
Payment gateway charges (Razorpay platform fee) paid at the time of purchase are non-refundable and are deducted from the refund amount.
Approved refunds are made to the original payment method within 5–7 working days. Your bank may take a few more days to show the credit.

5. Contact

M.R. Glass House (Powered by MR ARTS®), Road No. 5, RIICO Area, Churu, Rajasthan – 331001
Phone/WhatsApp: +91 96020 75070, +91 86962 22288, +91 70232 30999 · Email: mrarts.amz@gmail.com